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Global Services Support

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Daily Checkup







Questionaire
Customer Satisfaction


1.Based on purchases you have made in the last
year, please answer the questions below:

Overall, do you find that our level of service and prices deliver a good value?
 Yes  No
On the whole, are our lead times satisfactory?
 Yes  No
Do we meet your delivery expectations?
 Yes  No
Do you use your machine documentation to search for parts?
 Yes  No
If so, do you find our documentation is user friendly?
 Yes  No

2.Please rate the following items in order of importance when you place
order.The scale is from 1 (least important) to 5 (most important).

Price
 1   2   3   4   5 
Lead Time
 1   2   3   4   5 
Quality
 1   2   3   4   5 
Reliability
 1   2   3   4   5 
Customer Service: Technical Competence
 1   2   3   4   5 
Customer Service: Attitude
 1   2   3   4   5 

3.In general how do you rate our response time to your inquiries?
(Please choose one)

Very Good Satisfactory Unsatisfactory

4.How do you rate KARNAVATI on the following items?

Spares/Parts
Exceeded Expectation Met Expectation Satisfactory Need improvement Needs significant improvement N/A
Flexibility
Exceeded Expectation Met Expectation Satisfactory Need improvement Needs significant improvement N/A
Delivery
Exceeded Expectation Met Expectation Satisfactory Need improvement Needs significant improvement N/A
Field Service
Exceeded Expectation Met Expectation Satisfactory Need improvement Needs significant improvement N/A
Pricing
Exceeded Expectation Met Expectation Satisfactory Need improvement Needs significant improvement N/A
Quality
Exceeded Expectation Met Expectation Satisfactory Need improvement Needs significant improvement N/A
Rebuilds
Exceeded Expectation Met Expectation Satisfactory Need improvement Needs significant improvement N/A
Conversions &,
Upgrades
Exceeded Expectation Met Expectation Satisfactory Need improvement Needs significant improvement N/A
Training
Exceeded Expectation Met Expectation Satisfactory Need improvement Needs significant improvement N/A

We appreciate your business. Please let us know
If you have any comments or requests for us.

Thank You for completing this Feedback/Survey!

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