Feedback Factor
Indicate your assessment for each factor
Pre-order response time
Pls. Select
Delightful
Meets expectation
satisfactory
Requires improvement
Requires substantial improvement
Post order response time
Pls. Select
Delightful
Meets expectation
satisfactory
Requires improvement
Requires substantial improvement
Technical competency of the sales representative
Pls. Select
Delightful
Meets expectation
satisfactory
Requires improvement
Requires substantial improvement
lead time of machine dispatch
Pls. Select
Delightful
Meets expectation
satisfactory
Requires improvement
Requires substantial improvement
Condition of the received machine/components after shipment
Pls. Select
Delightful
Meets expectation
satisfactory
Requires improvement
Requires substantial improvement
Installation/Training by the service engineer
Pls. Select
Delightful
Meets expectation
satisfactory
Requires improvement
Requires substantial improvement
Quality
Aesthetics of the machine
Pls. Select
Delightful
Meets expectation
satisfactory
Requires improvement
Requires substantial improvement
product functionality
Pls. Select
Delightful
Meets expectation
satisfactory
Requires improvement
Requires substantial improvement
Operator’s ease of use
Pls. Select
Delightful
Meets expectation
satisfactory
Requires improvement
Requires substantial improvement
Machine Downtime Factors:
Service response time
Pls. Select
Delightful
Meets expectation
satisfactory
Requires improvement
Requires substantial improvement
lead time of spares
Pls. Select
Delightful
Meets expectation
satisfactory
Requires improvement
Requires substantial improvement
lead time of punches and dies
Pls. Select
Delightful
Meets expectation
satisfactory
Requires improvement
Requires substantial improvement
Utility of the manual and other documents
Pls. Select
Delightful
Meets expectation
satisfactory
Requires improvement
Requires substantial improvement
Attitude
Interaction with the customer
Pls. Select
Delightful
Meets expectation
satisfactory
Requires improvement
Requires substantial improvement
Technical competency of the service engineer
Pls. Select
Delightful
Meets expectation
satisfactory
Requires improvement
Requires substantial improvement
Pricing of the product
Pls. Select
Delightful
Meets expectation
satisfactory
Requires improvement
Requires substantial improvement